Schedule → invoice
Measure click-path cost in the clinic’s live system with clinic staff, not a vendor demo.
Preconditions
- Clinic operator runs the path
- Real or fully realistic de-identified data
- Screen recording, second precision
- Two analysts review blind
Script
- Open schedule; select a completed visit eligible to invoice
- Confirm chart / procedure status required for billing
- Enter or confirm charges and specialty packages
- Generate invoice or claim queue per SOP
- Stop when a billable document exists
What we record
- Elapsed time and click count
- Blocking errors and dual-system hops
- Staff role and site band
- Vendor input: none for scoring
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